FAQS

WHAT IS A SECOND OPINION CLINIC?

Second Opinion Clinic is an online platform for patients to take a second opinion from expert doctors. Our process eliminates any conflict of interest and hence guarantees an honest second opinion online from the comfort of your home and at a standard cost.

WHY IS IT RECOMMENDED TO TAKE A SECOND OPINION? HOW DOES IT HELP A PATIENT?

Second opinion is the practice of a second physician evaluating a patient to give another opinion on diagnosis. The need for second opinions started in western countries with the primary aim to weed out ‘unnecessary surgery’ and to control cost. India has also recently adopted the charter of patient rights. The charter allows patients to seek a second opinion. It is observed that when people receive a medical diagnosis that is potentially life changing, life threatening or are suggested a treatment that is very expensive, they prefer to get a second opinion. A second opinion helps the patient confirm a diagnosis and/or find possible different treatment choices. With Second Opinion Clinic, one can easily take a second medical opinion online from anywhere in India.

HOW CAN I TAKE AN EXPERT OPINION ON THIS PLATFORM?

Create your account by clicking the ‘Register’ button. After logging into your account, a simple step-by-step procedure will guide through to take an opinion.

HOW MUCH TIME WILL IT TAKE TO GET MY REPLY?

You will receive an answer within 48 hours of your case getting registered on secondopinion.clinic

HOW DO I ASK MORE QUESTIONS TO THE DOCTOR?

You can ask your questions in the chat window of your account.

HOW CAN I TALK TO THE DOCTOR DIRECTLY?

You can ask all your questions to the doctor by using the chat window in your account. Currently we don’t encourage patients to call and talk to the doctor.

IS VIDEO CONSULTATION POSSIBLE?

Currently, we do not offer video consultation services. But, we shall be launching them sometime in the future.

WHAT IF MONEY IS DEDUCTED TWICE FROM MY ACCOUNT?

Please write an email to us and any extra money, if it has been credited to our account, will be refunded to you.

THE DOCTOR HASN'T REPLIED FOR 2 DAYS, WHAT DO I DO?

Once your case is registered, our team follows-up with the doctor to give the recommendation within 48 hours. If, due to a situation beyond the doctor’s control, the doctor is unable to respond to you within 48 hours, you can choose a new doctor or can also cancel your consultation.

HOW CAN I UPLOAD MY PAPERS?

You can upload your case papers by clicking on the ‘Add an attachment’ button in the chat window. You can click a photo of your case papers and add them as an attachment.

CAN I UPLOAD VIDEOS TOO?

Yes, you can upload videos that are less than 10mb in size.

I DON’T HAVE A CREDIT CARD, HOW CAN I PAY ONLINE?

You can pay through other online payment instruments such as wallets, UPI, debit cards & net banking.

CAN I CHOOSE MY DOCTOR?

Yes you can choose a doctor yourself. Alternately, our portal can also automatically assign you a doctor.

WHY SHOULD I LET SECONDOPINION.CLINIC SELECT A DOCTOR?

All our doctors are experts in their respective fields and have been onboarded for their excellent professionalism and medical knowledge. When our system automatically assigns a doctor, it is just picking one doctor from your chosen speciality. We have kept the auto-assign feature to avoid you the hassles in choosing a doctor. However, if you wish to choose a doctor yourself, you can do that as well.